Frequently Asked Questions
What Shipping Methods Are Available?
Do You Ship Internationally?
How Long Will It Take To Get My Package?
What Payment Methods Are Accepted?
Is Buying On-Line Safe?
Order & Retunrs
How do I place an Order?
How Can I Cancel Or Change My Order?
Do I need an account to place an order?
How Do I Track My Order?
How Can I Return a Product?
What is Wissddom and what they do?
Wissddom: Online Shopping in Liberia – Your No. 1 Shopping Destination
Wissddom is your number one online shopping site in Liberia. We are an online store/marketplace where you can sell or purchase all your electronics, as well as books, home appliances, kiddies items, clothes items for men, women, and children; cool gadgets, computers, groceries, automobile parts, and more on the go. What more? You can have them delivered directly to you. Shop online with great ease as you pay with Mobile Money which guarantees you the safest online shopping payment method, allowing you to make stress free payments. Whatever it is you wish to buy, Wissddom offers you all and lots more at prices which you can trust. Wissddom has payment options for everyone irrespective of taste, class, and preferences. Here, you also have the option to make your payment on delivery for extra convenience. Shopping online in Liberia is easy and convenient with Wissddom. We provide you with a wide range of products you can trust. Take part in the deals of the day and discover the best prices on a wide range of products.
Are all products on Wissddom original and genuine?
Yes. All products are exactly as describe on our website. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is removed from Wissddom. Please contact us via contact if you think a product you bought on our website does not meet requirement as described.
Are all products on Wissddom new and unused?
Wissddom offers 100% new and used products. If otherwise, it will be stated on the website as is the case with refurbished devices. For further information, please contact us via contact.
How can I find the right product on Wissddom?
You can start by clicking on a category name from the category menu on the left side of the APP. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search, better still you can use the camera to upload a picture of what you are looking for.
Are the prices on Wissddom negotiable?
Prices on Wissddom are not negotiable. Wissdddom has thousands of sellers who offer you the best prices and deals. There are no hidden costs or charges when you order from Wissddom. All costs are 100% visible at the end of the checkout process.
Why do I see different prices for the same product?
Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of similar products. Browse more to see what convenient for you.
How do I place an order?
Shopping on Wissddom is easy! Once you have found the product you want to buy, just follow the steps below:
Click on ‘Add to cart’ to add this product to your cart
Click on ‘Cart’. Proceed to Checkout
Enter your shipping/billing information, ensuring your address is complete and accurate
Choose your preferred payment option.
You can pay using a voucher card; just enter the code and press complete order. Note: if you need to buy a voucher card contact us
If you want to pay through Mobile Money, Checkout, and put in your billing information and select Mobile Money. select your preferred Shipping Method complete order and make payment to our Mobile Money account and wait for your order.
Once your order is placed, we will either automatically confirm it by notifying you via Email, or we will call you for confirmation Please note that this confirmation is a mandatory step before we ship your order.
Need help placing an order? Call: 0777322123 / 0886721826 or What’s App: +8615162118720
How can I track my order?
We will send you regular updates about the status of your order via emails and SMS or Phone call after your order has left our warehouse or the store and is on its way to you.
How long will it take to receive my order?
Delivery timelines vary depending on your location and your selected product(s). our normal delivery time(s) is 1-2 days.
How do I pay on Wissddom?
You can choose from the different payment methods available on Wissddom. Please find below the list of available payment methods:
To add money to your wallet, contact us and pay the amount to our Mobile Money account then we will top your wallet in the system. or a friend who have money in their wallet can also transfer to your account. Better still you can select Top up in your wallet, put the amount you wish to add in your account, and Checkout. Choose mobile money and complete order, pay to our mobile money account and send the transaction details to us. after we confirm the payment, your account will be automatically credited.
- Mobile Money
Mobile Money- To pay with Mobile Money select the product, Add to cart, Checkout, Fill the billing information, complete order and pay to our Mobile money account and send us transaction details. once we confirm your payment we will process your order.
Returns & Refunds
What can I return?
You can initiate a return up to 7 days after delivery if:
You receive a wrong, damaged, defective or counterfeit item
You change your mind (with the exception of Shipped-from-Overseas items, underwear, adult toys, perfumes, cosmetics, hair extensions and jewelry)
Electronic items with intact seals and unopened packaging
When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. Freebies must also be returned.
How to return?
Kindly contact us with details on why you want to return.
Can I return an item after 7 days?
You will not be able to return an item after 7 days.
Does Wissddom deliver to all parts of Liberia?
No. at this moment our delivery options are limited to Montserrado county and few other places. At the checkout page you will find options of places we deliver to. you can contact us if your location is not available to see if we can deliver.
Wissddom is the leader in Liberian e-commerce with maximum online reach and highest credibility. We are the strongest partner to take your products to customers all over Liberia. We have sale events that give each seller an equal opportunity to grow their business online. Wissddom is far from the perfect place to sell, but it offers a wide variety of advantages, especially for those who wish to reach a larger and more diverse clientele, one that spends a lot of money online.
No, Wissddom will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer. or the customers can pick the orders from your store.
As a seller, you will set the price of your products.
No. Listing your products on Wissddom.com is absolutely free. Wissddom does not charge anything for listing your catalogue online. You only pay a small commission for what you sell.
Is there a monthly charge to sell on Wissddom?
The payment will be made directly to your bank account through Mobile Money/Orange Money transactions. Wissddom will settle your payments within 2-3 business days based on your seller tier.
After all the required documents have been verified and your seller profile is complete, you can start listing your products and start selling.
You are required to have a shop/store start selling on Wissddom.
The following deductions are made from the order item value:
Commission fee: A percentage of the order item value based on vertical/sub-category
Shipping fee: Calculated on the basis of the buyer location shipping location
Fixed fee: A slab wise Fixed fee. This varies based on Order item value
- What is Commission fee and how much commission is charged?
Commission fee is a certain percentage of the order item value of your product. It differs across categories and vertical/sub-categories.
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.
We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you’ll be asked to include product details such as size, model, color, etc.
Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog experts, you can have attractive images and crisp content developed at unbeatable prices.
Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.
Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we will send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us. This will alert our logistics partner to pick up the product from you.
We are working on this to provide a unique packaging material that will impress your customers and ensures your products remain undamaged. Note: this will come with a cost.
How to sell Music/Digital Contents on Wissddom?
- Open an seller account
- Set up your store
- Upload your contents and price them
- Save and you are on the go.
- Record Labels
- Go to products and click add new.
- Select downloadable products from the ‘option product’.
- Input the name of the music to ‘Product Name’.
- Input (Music) in the ‘Product type’ box.
- Give description of the song
- In the product tag box, Write ( Music, Songs, Liberian music, Audio or video, artist name, song title. *Note: every time you input a word hit the enter key.
- Input price. Note. Don’t use the $ dollar sign as it is in the system or you will get an error message just write the numbers. Ex. if your music is $1 just write 1.
- The SKU box is optional you can leave empty.
- Next- move to the right side and upload a cover picture of your song
- choose category and select “Music“
- Go down to ADD DIGITAL PRODUCT ( Upload the file).
- Go to the Number of accessible days and select how many days the download link will be valid for after purchase. Note: if you select zero it means unlimited they can use it any time to download. if you write 1 after the download link is being sent to the buyer after one day they cannot have access to the link anymore. We recommend unlimited days for the access to the download link keep the 0 constant instead.
- Next:Go down to “NUMBER OF DOWNLOADS “. Here you can select how many times the buyer can download the song after purchase. Note: 0 is for unlimited download meaning they can use the link at anytime to download your music. if you write 1 they can only download once, 2 they can download twice and etc.
- Skip the remaining sessions below the NUMBER OF DOWNLOADS .
- Finally go at the bottom left of the page and save changes.
(B) Mobile Money account details
Call: 0777322123 / 0886721826 or What’s App: +8615162118720