Buy and sell online in Liberia

The Best Liberian marketplace

 Welcome to Wissddom Commerce!

We connect thousands of buyers and sellers in Liberia, empowering people & creating economic opportunity for all.

Within our markets, thousands of people in Liberia connect, both online and offline, to make, sell and buy unique goods. We also offer a wide range of Seller Services and tools that help creative entrepreneurs start, manage and scale their businesses. Our mission is to reimagine commerce in ways that build a more fulfilling and lasting world, and we’re committed to using the power of business to strengthen communities and empower people.

What is Wissddom Commerce, and what we do?
Wissddom is an online shopping site in Liberia. We are an online store/marketplace where you can sell or purchase all your electronics and gadgets, books, home appliances, kiddies, groceries, automobile parts, clothes for men, women, and children, and many more. You can have your purchased items delivered directly to you. Shop online with great ease as you pay with Mobile Money which guarantees you the safest online shopping payment method, allowing you to make stress free payments. Whatever it is you wish to buy, Wissddom Commerce offers you all and lots more at affordable prices. Wissddom has payment options for everyone irrespective of taste, class, and preferences. Shopping online in Liberia is easy and convenient with Wissddom. We provide you with a wide range of products you can trust. Take part in the deals of the day and discover the best prices on a wide range of products.

Are all products on Wissddom original and genuine?
Yes. All products are exactly as describe on our website. We are committed to offering our customers only 100% genuine and original products. We also take all necessary actions to ensure that any seller found to be selling non-genuine products is removed from Wissddom Commerce. Please contact us if you think a product you bought on our website does not meet the requirements described.

Are all products on Wissddom Commerce new and unused?
Wissddom offers both new and used products. However, most of its products are new. The condition of a product (new, used, or refurbished) will be clearly stated on the website. For further information, please contact us.

How can I find the right product on Wissddom Commerce?
You can start by clicking on a category name from the category menu on the left side of the APP. This shows all the products we have within that category. If you know what you are looking for, just type the name of the product or brand in our search bar at the top of the page and click Search, better still you can use the camera to upload a picture of what you are looking for.

Are the prices on Wissddom negotiable?
Prices on Wissddom are not negotiable. Wissdddom has thousands of sellers who offer you the best prices and deals. There are no hidden costs or charges when you order from Wissddom. All costs are 100% visible at the end of the checkout process.

Why do I see different prices for the same product?
Some of our products are offered by different sellers. This allows you to choose your preferred offer. If a product is sold by different sellers, you will find the alternative prices of similar products. Browse more to see what is convenient for you.

How do I place an order?
Shopping on Wissddom is easy. Once you have found the product you want to buy, just follow the steps below:

m.com/pages/contact-us or Call: 0777322123 / 0886721826 or What’s App: +8615162118720

How can I track my order?
We will send you regular updates about the status of your order via emails and SMS or Phone call after your order has left our warehouse or the store and is on its way to you.

How long will it take to receive my order?
Delivery time varies depending on your location and your selected product(s). our normal delivery time is 1-2 days.

How do I pay on Wissddom?
You can choose from the different payment methods available on Wissddom. Please find below the list of available payment methods:
⦁ Wallet
Wallet: This is a digital system that allows you to save money in your Wissddom account. You can use your wallet to buy or transfer money to friends account as well. To pay from wallet select pay from wallet on the cart page after selecting your product. Note: To have the wallet option you have to create an account. Click to create: https://wissddom.com/account.
How to add money to wallet?
To add money to your wallet, contact us and pay the amount to our Mobile Money account then we will top your wallet in the system. A friend who has money in his/her wallet can also transfer to your account. Better still, you can select Top up in your wallet, put the amount you wish to add in your account, and Checkout. Choose mobile money and complete order, pay to our mobile money account and send the transaction details to us. after we confirm the payment, your account will be automatically credited.
⦁ Mobile Money
Mobile Money- To pay with Mobile Money select the product, Add to cart, Checkout. Fill the billing information, complete order and pay to our Mobile money account and send us transaction details. once we confirm your payment we will process your order.

Returns & Refunds

What can I return?
You can initiate a return up to 7 days after delivery if you receive a wrong, damaged, defective or counterfeit item. When returning an item, ensure all seals, tags and accessories are left intact and item is in its original packaging. If you have created a password on the device you wish to return, please ensure it is removed, otherwise, your return will be invalid. Freebies must also be returned.

How to return?
Kindly contact us with details on why you want to return.

Can I return an item after 7 days?
You will not be able to return an item after 7 days. For more information on our refund policy.

Does Wissddom deliver to all parts of Liberia?
No. At this moment, our delivery options are limited to Montserrado County and few other places. At the checkout page, you will find options of places we deliver to. You can contact us if your location is not available to see if we can deliver.

FOR SELLERS/MERCHANTS

Why Should I sell on Wissddom Commerce?
The reason every seller should consider doing business on Wissddom Commerce is obvious. By selling on Wissddom, you can reach a far larger customer base than selling in your shop. Even more exciting is the fact that you can potentially make more money by doing less work. Wissddom is the leader in Liberian e-commerce with maximum online reach and highest credibility. We are the strongest partner to take your products to customers all over Liberia. We have sale events that give each seller an equal opportunity to grow their business online. Wissddom is far from the perfect place to sell, but it offers a wide variety of advantages, especially for those who wish to reach a larger and more diverse clientele or people who spend lots of money online.
1. We connect you with thousands of customers in Liberia.
2.You will have more sales daily then you can imagine.
3.We deliver to the customer.
4.Give free training on online marketing.

Do I need to deliver my products to the customers?
No. Wissddom commerce will handle shipping of your products. All you need to do is pack the product and keep it ready for dispatch. Our logistics partner will pick up the product from you and deliver it to the customer. or the customers can pick the orders from your store.
Who decides the price of the products?
As a seller, you will set the prices of your products.

Will I get charged for listing products on Wissddom Commerce?
No. Listing your products on Wissddom.com is absolutely free. Wissddom Commerce does not charge anything for listing your cataloque online. You only pay a small commission for what you sell.

Is there a monthly charge to sell on Wissddom Commerce?
Yes. We charge US$20/month for hosting and  managing your store including customer services, advertisements, cashback promotions for your customers, gift cards and discounts to have more engagements on the platform.
Note: First month after registration is free.

How and when will I get paid?
The payment will be made directly to your bank account through Mobile Money/Orange Money transactions. Wissddom commerce will settle your payments within 2-3 business days based on your seller tier.

When can I start selling?
After all the required documents have been verified and your seller profile is complete, you can start listing your products and selling.

How many products required to start selling?
You are required to have a shop/store to start selling on Wissddom Commerce.

What are the fees charged?
The following deductions are made from the ordered item value.
⦁ Commission fee: A percentage of the ordered item value based on vertical/sub-category.
⦁ Shipping fee: Calculated on the basis of the buyer location (shipping location).
⦁ Fixed fee: A slab wise Fixed fee. This varies based on ordered item value.

What is Commission fee, and how much commission is charged?
Commission fee is a certain percentage of the ordered item value of your product. It differs across categories and vertical/sub-categories. We charge 5% of total amount of a single product. Example: If you sell a phone for $200 and our commission is 5%, Calculate 5% x 200 = $10.
Note: Commissions are not attached to digital contents like Music.

What is listing?
Listing a product refers to filling out all the necessary information and adding images of the product so that a customer can make an informed buying decision.

How do I list my products on Wissddom Commerce?
We give you a step-by-step process of how to list your products on our website. It is important to choose the most suitable category to list your product as it will help customers find your products faster. Based on the category you choose, you’ll be asked to include product details such as size, model, color, etc.

Can I get help for the development of the catalog (product images, description, etc.)?
Yes, we are happy to help you at every stage while doing business with us. We help you connect with industry experts for the development of your catalogs. With the help of our catalog experts, you can have attractive images and crisp content developed at unbeatable prices.

How does a catalog partner help me?
Our catalog partners develop high-quality photographs of your products and crisp product descriptions for your product catalog. A good catalog gives your customers a better understanding of your products and helps boost your sales.

How do I price my products?
When pricing products on Wissddom Commerce, please account for the applicable marketplace fee and include a suitable margin to arrive at the selling price. For example, you sell a phone for $200 and our marketplace commission fees is $10. You will need to put $210 so you will not get $190 after a customer pay for your phone.

How do I manage my orders on Wissddom Commerce?
Through our seller dashboard, we make it really easy for you to manage your orders. Whenever a customer places an order, we will send you an e-mail alert. You need to pack the order and keep it ready for dispatch within the time frame provided by you and inform us. This will alert our logistics partner to pick up the product from you.

Need help? Contact us to have our agent assist you. 9am to 6pm, Monday – Friday.
via email: support@wissddom.com or Call:+23188060695/ +231775012580 or What’s App: +8615162118720

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